Kundenbetreuungs- und Reklamationsmanager/in (m/w/d)
Core
Handling and processing customer complaints and claims for international clients in a production environment.
Role type
Customer service and claims management specialist
Builds
Internal reports and analysis for sales and quality departments
Domain
Manufacturing / Industrial production
Deliverable
dashboards & analysis
Required skills
Complaint handling, international customer communication, MS Office, ERP/WMS systems, German (fluent), English (good)
Preferred skills
Additional foreign languages, experience in quality management
Responsibilities
Process and record customer complaints, communicate with national and international clients via email and phone, support analysis and documentation of claims, answer individual customer questions, collaborate with sales and quality departments, create evaluations and reporting for internal areas