IT-Administrator (m/w/d)
Core
IT infrastructure support and service desk operations for a fashion label's global retail and online business.
Role type
IT Administrator (Service Desk)
Builds
IT infrastructure, software components, and end-user devices for retail stores, partner locations, and headquarters.
Domain
Retail / Fashion / IT Support
Required skills
IT infrastructure management, 1st and 2nd level service desk support, hardware and software troubleshooting, Active Directory, Microsoft 365, Microsoft Exchange, software installation and configuration, system monitoring and analysis
Preferred skills
Knowledge of Microsoft Windows and Office, structured work approach, communication skills, organizational skills
Technologies
Active Directory, M365, Microsoft Exchange, Microsoft Windows, Office
Responsibilities
Maintain IT infrastructure for smooth operations, analyze and classify incoming hardware and software incidents, support colleagues at stores and headquarters with IT applications, document solutions in a knowledge base, install and configure software components and IT devices, optimize support processes, monitor and analyze system performance
Seniority
Mid-level, hands-on IC