Mitarbeiter Disposition / Customer Service Operations (m/w/d)
Core
Managing cargo imbalances, handling partner inquiries, and processing claims for a piece-goods cooperative network.
Role type
Operations specialist for piece-goods logistics
Builds
A pan-European piece-goods network with scheduled direct and hub transport
Domain
Logistics / Freight forwarding
Deliverable
dashboards & analysis
Required skills
Cargo imbalance management, Claims processing, Partner communication, System documentation, Process improvement
Preferred skills
Piece-goods experience, MS Office, Spedition systems
Responsibilities
Monitor cargo volumes at the hub and manage imbalances, Handle partner inquiries regarding shipment status and transit times, Process damage and transit time claims, Communicate with partner carriers as the central contact, Track deviations and escalations, Document processes and create reports on imbalances and claim rates
Seniority
Entry-level to Mid-level, hands-on IC