IT-Support-Experte für ERP und Digitale Fabrik (m/w/d)
Core
First point of contact for customers, providing solution-oriented process consulting and technical support for the company's ERP solution.
Role type
ERP support specialist
Builds
Customer support and technical troubleshooting for ERP systems
Domain
Manufacturing / Digital Factory / ERP
Deliverable
client delivery
Required skills
ERP system support, technical troubleshooting, customer communication, IT fundamentals (Windows Server/Client, Reporting), database management
Preferred skills
Programming basics (HTML, Java, C#, XML), PLM systems experience
Responsibilities
Customer consultation on technical ERP questions, analysis and resolution of technical issues, collaboration with software development and consulting teams, capturing customer requirements for new projects, building the knowledge base