Mitarbeiter/in (w/m/d) First Level Support Vollzeit
Hybrid
Core
First Level Support specialist handling customer inquiries, repair order intake, and coordination of service appointments.
Role type
First Level Support Specialist
Builds
Customer service interactions and repair order management
Domain
Customer Support / Service Operations
Deliverable
client delivery
Required skills
Customer orientation, Communication skills, Organization skills, IT proficiency, Responsibility
Responsibilities
Serve as the first point of contact for customers, Record repair requests in the system, Verify incoming requests and orders for completeness, Provide information to customers, Schedule appointments across departments, Create and monitor to-do lists, Assign tasks to other team members