Teamleitung Workforcemanagement (m/w/d)
Core
Leading workforce management operations and strategy for domestic and international (Nearshore) projects with a focus on KPIs and measurable results.
Role type
Senior Workforce Management Team Lead
Builds
Project plans and execution for international workforce services
Domain
Business Services / Workforce Management
Deliverable
dashboards & analysis
Required skills
MS Excel, MS PowerBI, Data Analysis, KPI Management, Capacity Planning, Process Optimization, Stakeholder Communication
Preferred skills
Call Center experience, Albanian language skills
