Telefonischer Kundenberater (m/w/d) freenet AG Kundenbindung Inbound / Outbound
Core
Handling incoming customer inquiries via phone with a focus on contract renewal and providing product/tariff information.
Role type
Customer Service Representative (Inbound/Outbound)
Builds
Customer retention and satisfaction for a telecommunications provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
German (fluent), phone communication, customer orientation, PC basics, sales motivation
Preferred skills
none stated
Technologies
none stated
Responsibilities
Answering incoming customer calls, Renewing customer contracts, Providing product and tariff information, Increasing customer satisfaction through solution-oriented consulting
Seniority
Entry-level