Call Center Agent (m/w/d) Bestandskundenbetreuung Telekommunikationsanbieter
Core
Contact existing and potential customers via phone, fax, and email to provide expert consultation, conduct informative sales conversations, and handle contract changes and optimizations.
Role type
Customer service and sales agent
Builds
Customer retention and upselling/cross-selling for a telecommunications provider
Domain
Telecommunications
Deliverable
product features
Required skills
German language proficiency, telephone communication, sales affinity, customer relationship management, basic computer skills, multitasking
Responsibilities
Initiate contact with existing and potential customers, provide information on products and tariffs, conduct sales conversations for tariff changes and contract extensions, perform upselling and cross-selling