Senior Service Manager (m/w/d)
Core
Senior Service Manager responsible for consulting clients on Pan Dacom's Managed Service portfolio, planning and pricing service offers, and optimizing customer service through workshops.
Role type
Senior Service Manager (Managed Services & IT Infrastructure)
Builds
Managed Service projects, Service as a Service modules, and network operations
Domain
IT Infrastructure, Managed Services, Telecommunications
Required skills
Managed Service planning, IaaS project planning, ITIL-based services, proposal development, stakeholder workshops, subcontractor management, bidding support
Preferred skills
Sales affinity, structured methodology, communication skills
Technologies
ITIL, Managed Service, IaaS
Responsibilities
Consulting clients on Managed Service portfolio, planning and pricing service offers, presenting proposals to clients, conducting service optimization workshops, managing subcontractor relationships, supporting bidding processes
Seniority
Senior, hands-on IC