Technischer Support (m/w/d)
Core
Support technician for online banking software, apps, and digital services, troubleshooting issues and answering user questions.
Role type
Technical support specialist (IT)
Builds
Resolves technical issues for banking customers
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
technical troubleshooting, user communication, ticket documentation, self-management
Preferred skills
IT or technical training, affinity for digital applications
Technologies
online banking software, mobile apps, digital services
Responsibilities
analyze and resolve technical faults, handle user inquiries, document support cases in a ticketing system