Sachbearbeiter (m/w/d) schriftliche Kundenbetreuung
On-site
Core
Handling incoming written and telephone customer inquiries, complaints, and complex case management for an energy company.
Role type
Customer service specialist (written and telephone)
Builds
Customer support services for energy sector clients
Domain
Energy industry + Customer service
Deliverable
client delivery
Required skills
Commercial training, telephone and written customer support, energy sector knowledge, MS Office, SAP
Preferred skills
Strong communication skills, quick comprehension, independent and service-oriented work style
Responsibilities
Answering and processing incoming written mail, handling complex telephone inquiries, managing customer complaints, documenting and recording processed cases