Junior Customer Success Manager:in (deutschlandweit)
Core
Direct account management for medical practices, conducting health checks, workshops, and system optimizations to ensure customer satisfaction and workflow efficiency.
Role type
Junior Customer Success Manager
Builds
Customer success workflows, training programs, and system configurations for medical practice software users.
Domain
Healthcare / Medical Practice Software
Deliverable
product features
Required skills
Deep understanding of medical practice operations, active listening, structured problem-solving, self-organization, technical aptitude, German language proficiency (C1)
Preferred skills
Experience with AI tools (ChatGPT, Claude, Gemini, agent-based AI)
Technologies
tomado practice software, AI tools (ChatGPT, Claude, Gemini, Codex, OpenClaw)
Responsibilities
Conduct regular health checks and open communication with assigned medical practices, proactively identify and address customer needs through training or support packages, optimize workflows with tailored solutions, deliver workshops and system configurations (remote or on-site), coordinate complex issues with technical and sales teams, document experiences and ideas in the internal system.
Seniority
Junior, hands-on IC