Junior Customer Success Manager:in (deutschlandweit)
Core
Direct account management for medical practices, conducting health checks, workshops, and system optimizations to improve workflows and customer satisfaction.
Role type
Junior Customer Success Manager (Medical Practice Software)
Builds
Customer success programs, training workshops, and optimized practice workflows for medical professionals.
Domain
Healthcare / Medical Practice Management Software
Deliverable
client delivery
Required skills
Deep understanding of medical practice operations, active listening, structured problem-solving, self-organization, technical aptitude for software systems
Preferred skills
Experience as MFA or practice manager, familiarity with AI tools (ChatGPT, Claude, Gemini, agent-based AI), ability to travel for on-site visits
Technologies
tomedo practice software, AI tools (ChatGPT, Claude, Gemini, Codex, OpenClaw)
Responsibilities
Conduct regular health checks and needs analysis for assigned practices, deliver workshops and training sessions, optimize practice workflows with tailored solutions, coordinate complex technical issues with internal teams, document experiences and feedback in the system
Seniority
Junior, hands-on IC