Projektmanager / Kundenberater im Customer Success (m/w/d)
Core
Lead complex customer onboarding projects for CRM software implementation, ensuring software is tailored to business processes and guiding users through daily adoption.
Role type
Customer Success Project Manager
Builds
Customized CRM software implementations and user adoption workflows for real estate agencies
Domain
Real Estate / SaaS CRM
Required skills
Strategic planning, requirement management, process analysis, software customization, user training, project execution
Preferred skills
Experience in customer consulting, background in real estate industry, analytical thinking
Technologies
CRM software, cloud-based platforms
Responsibilities
Guide new customers through software product introduction and consult on individual solutions; Plan project goals and milestones and steer implementation to successful completion; Organize and realize tailored software adaptations; Provide step-by-step software introduction and individual consulting for end-users; Analyze and optimize processes and actively participate in team development
