Service Sales Manager DACH (m/w/d)
Core
Service Sales Manager responsible for customer retention, service process optimization, and coordinating after-sales technical teams to ensure customer satisfaction and revenue targets.
Role type
Senior Service Sales Manager
Builds
Packaging solutions and services for global customers
Domain
Industrial machinery / Packaging technology
Deliverable
client delivery
Required skills
After-sales customer management, CRM system proficiency, cross-functional team coordination, contract negotiation, technical solution consulting
Preferred skills
Experience in special-purpose machinery manufacturing, proactive customer communication
Technologies
CRM systems, MS Office
Responsibilities
Maintain and expand customer relationships, optimize internal service processes, coordinate after-sales technical teams, conduct weekly proactive customer reviews, ensure contract compliance and close new after-sales contracts, mediate between customer requirements and internal processes
Seniority
Senior, hands-on IC