Mitarbeiterin (w/m/d) IT-Support
Hybrid
Core
Provide IT support and customer service for a client's proprietary ERP software via phone, email, and on-site visits.
Role type
IT Support Specialist (Helpdesk)
Builds
Customer support for ERP software solutions
Domain
IT Services / ERP
Deliverable
client delivery
Required skills
IT system administration, Helpdesk operations, SQL, requirement analysis, software implementation support
Preferred skills
Database management, SQL
Technologies
ERP systems, SQL
Responsibilities
Answer customer inquiries via phone and email, assist with user questions and problem resolution, support requirement qualification and concept creation, assist consultants with software implementations
Seniority
Mid-level, hands-on IC