Schadensbearbeitung und Innendienst Versicherung (m/w/d)
Hybrid
Core
Handling and coordinating customer inquiries and complaints while ensuring service quality and acting as the contact point for partners.
Role type
Customer service and claims processing specialist
Builds
Customer service operations and claims resolution processes
Domain
Insurance / Financial services
Deliverable
dashboards & analysis
Required skills
Customer inquiry handling, complaint coordination, service quality monitoring, partner communication, problem analysis, MS Office, CRM systems, German (fluent), English (good)
Preferred skills
Experience in financial services, affinity for digital customer service solutions, analytical thinking, solution-oriented approach