Back-Office Manager (m/w/d) für Kundenkommunikation & Auftragsmanagement
Core
First point of contact for customer inquiries, coordinating workflows, documenting in CRM, and ensuring tasks are completed.
Role type
Back-Office Manager (Customer Communication & Order Management)
Builds
Order processing, invoicing, and shipping coordination for autonomous cleaning and transport robots.
Domain
Robotics / B2B Sales Operations
Required skills
Customer service, Order management, CRM administration, Logistics coordination, Invoicing, Data management
Preferred skills
Process improvement, Self-learning, Cross-functional collaboration
Technologies
GoHighLevel, JTL, Outlook
Responsibilities
Handling customer inquiries via phone, email, and social media; Maintaining CRM records and tracking orders; Coordinating order processing with technical and logistics teams; Verifying timely shipment of orders; Reviewing and approving invoices and coordinating with carriers; Updating master data and file organization.
Seniority
Mid-level, hands-on IC