SACHBEARBEITER (W/M/D) IN DER ENERGIEWIRTSCHAFT KUNDENSERVICE
Hybrid
Core
First point of contact for clients in the electricity and natural gas sector, handling inbound calls, emails, and contract closures.
Role type
Customer service agent (energy sector)
Builds
Customer service interactions and energy contracts
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
German language (C1), MS Office, telephone communication, system troubleshooting
Preferred skills
Commercial training, SAP (I-SU), office experience
Responsibilities
Answering inbound calls, processing emails, closing contracts based on customer request, using integrated industry software, resolving failed system processes