Speditionskaufmann/-frau, Disponent/in
Core
Analyze customer technical support needs, identify and solve technical problems, and consult customers via phone, ticketing systems, on-site, or online to optimize logistics processes using the C-LOGISTIC software solution.
Role type
Senior logistics sales and technical support specialist
Builds
Optimized logistics processes and customer satisfaction for logistics clients
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
SQL, C-LOGISTIC software, logistics industry knowledge, customer consultation, technical problem solving, training delivery, roadmap contribution
Preferred skills
English language skills, SQL, logistics industry experience, IT affinity
Responsibilities
Analyze customer technical support needs, Identify and solve technical problems, Consult and support customers via phone, tickets, on-site, or online, Conduct training sessions and workshops, Collaborate with sales, support, and customizing teams, Represent the team at logistics trade fairs
Seniority
Mid-level, hands-on IC