Kaufmännischer Mitarbeiter (m/w/d) Help Desk
Core
First point of contact for service cases in an international environment, handling ticket intake, classification, prioritization, and coordination with 2nd level technicians.
Role type
Help Desk Operator (Commercial)
Builds
Support processes for logistics equipment maintenance and operation
Domain
Logistics / Industrial Equipment / Customer Service
Deliverable
dashboards & analysis
Required skills
Ticket management, Customer service, Data analysis, MS Office, English (fluent), Technical affinity
Responsibilities
Answering service calls, Classifying and prioritizing tickets, Creating reports and billing previews, Improving support processes