IT-Support Engineer (m/w/d)
Core
Providing technical support for end-users and maintaining IT infrastructure for a cybersecurity company.
Role type
IT Support Engineer (1st and 2nd level)
Builds
Secure private-cloud infrastructure and custom IT solutions
Domain
Cybersecurity / IT Services
Deliverable
client delivery
Required skills
Windows client and server OS knowledge, hardware/software/network device installation and configuration, cybersecurity awareness, helpdesk system documentation, user training
Preferred skills
ISO 27001 standards knowledge, DSGVO compliance knowledge, remote maintenance tool proficiency
Responsibilities
Diagnose and resolve end-user issues via phone, email, and remote tools; Install, configure, and maintain hardware, software, and network devices; Collaborate on system updates and maintenance; Train customers on new technologies; Improve support processes and policies