Teamleiter Kundenservice (m/w/d)
Core
Leading a 18-person customer service team, ensuring quality standards, optimizing internal processes, and managing daily operations.
Role type
Senior Customer Service Team Leader
Builds
Customer service operations and team performance
Domain
Business Services / Customer Support
Required skills
Team leadership, coaching, process optimization, stakeholder management, recruitment, cross-functional collaboration
Preferred skills
Strategic thinking, operational execution, feedback delivery, MS Office proficiency, new software affinity
Responsibilities
Lead and coach a 18-person team, plan and steer daily business operations, manage recruitment and interviews, coordinate cross-functional projects, optimize internal processes and external vendor management
Seniority
Senior, hands-on IC (via careerplan.io/jobs/10001-1001465338-S-teamleiter-kundenservice-mwd-at-emark-marketing-gmbh)