Mitarbeiter Support (w/m/d) – Web, CMS und Kundenservice
On-site
Core
Handling customer support inquiries via phone and email regarding client websites and providing assistance with the company's CMS.
Role type
Customer support specialist (web & CMS)
Builds
Client website support and CMS assistance
Domain
Real estate technology / Web services
Deliverable
client delivery
Required skills
Customer service experience, technical support experience, web technology interest, digital tools proficiency, documentation skills, communication skills, analytical thinking
Responsibilities
Answering support calls and emails, providing CMS guidance, consulting on products/services, managing ticket system entries, maintaining knowledge base, coordinating with design/development teams, performing general office tasks
