Player Support Specialist for a Gaming Account with German and English
Core
Provide player support via phone, email, and chat in German and English, handling technical issues, billing, accounts, and gameplay queries while moderating community platforms.
Role type
Customer support specialist (gaming)
Builds
Player support and community management services for a leading gaming company
Domain
Gaming / Customer Experience
Deliverable
client delivery
Required skills
Fluent German, Good English, Problem-solving, Empathy, Knowledge of Microsoft Outlook/Excel/Internet tools, Gaming experience
Preferred skills
Team player, Flexibility for rotating 24/7 shifts, Openness to feedback
Responsibilities
Assist players via phone, email, and chat; Handle technical problems, billing, accounts, and gameplay queries; Moderate community platforms and maintain a positive environment; Identify trends and report issues to appropriate teams
