Service Desk Mitarbeiter (m/w/d) [Kziff.CL66AV16]
Core
Handling of hardware and software incidents via phone and email, prioritization, and remote troubleshooting for end-users.
Role type
1st/2nd Level IT Service Desk Technician
Builds
IT support services for end-users and internal IT operations
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows 7/10 administration, Microsoft Office, mobile device support (iOS, Android), ticketing systems, remote support tools, Active Directory, software deployment (SCCM), hardware installation and configuration, ITIL, LAN/WAN/VPN
Preferred skills
English language skills