Teamlead Service-Abteilung (m/w/d) Vollzeit in Hannover
Hybrid
Core
Leading the service department team comprising field customer service representatives and contract managers for property insurance.
Role type
Team Lead, Service Department
Builds
Service quality and customer support processes for property insurance clients
Domain
Insurance / Property Insurance
Required skills
Team leadership, conflict resolution, process optimization, KPI analysis, quality control, delegation, structured planning
Preferred skills
Insurance industry experience, customer service expertise, feedback and development coaching
Responsibilities
Provide technical and disciplinary leadership to the service team, ensure high service quality, resolve complex claims and conflicts, manage service processes, conduct performance reviews, analyze KPIs, implement quality controls
Seniority
Mid-level, hands-on IC