Incidentmanager (m/w/d)
Core
Coordinate and manage incidents and defects, specifically within the AEM domain, while overseeing access management and platform monitoring.
Role type
Incident Manager (IT Operations)
Builds
Incident response workflows, access control policies, and monitoring dashboards for AEM and related platforms.
Domain
IT Operations / Digital Experience Platforms
Required skills
Incident management, AEM, Access management, SQL, SQL, New Relic, Grafana, Dynatrace, Kibana, Service request management, Process analysis, Conceptual thinking, Technical problem solving
Preferred skills
Business process analysis, Software modeling, Management-level presentation skills
Technologies
AEM, OneTrust, New Relic, Grafana, Dynatrace, Kibana, SQL