Incidentmanager (m/w/d)
Core
Coordinate and manage incidents and defects, specifically within the AEM domain, while overseeing access management and platform monitoring.
Role type
Incident Manager (IT Operations)
Builds
Incident response workflows, access control policies, and monitoring dashboards for AEM and related platforms.
Domain
IT Operations / Digital Experience Platforms (AEM)
Deliverable
client delivery
Required skills
Incident management, AEM platform knowledge, Access management, SQL, Process analysis, Monitoring system utilization, Concept creation, Business rule definition
Preferred skills
Software modeling, Test execution, Production reporting, Management-level presentation
Technologies
AEM, New Relic, Grafana, Dynatrace, Kibana, OneTrust, SQL
Responsibilities
Monitor and coordinate incidents and defects, Organize and lead critical incident calls, Manage cookie and consent settings, Administer access rights for AEM and analytics tools, Monitor platform functionality, Coordinate service requests and prioritize demands
Seniority
Mid-level, hands-on IC
