IT Techniker/Desktop-Support
Core
Diagnose and resolve complex hardware, software, and network incidents for end customers and technical teams under general supervision.
Role type
IT technician (desktop support)
Builds
IT service stability and customer satisfaction
Domain
IT infrastructure and desktop support
Required skills
Windows 10/11 expertise, BitLocker knowledge, ITIL process understanding, ticket management, asset inventory management, escalation handling
Technologies
Service Now, Windows 10, Windows 11
Responsibilities
Diagnose and resolve complex hardware, software, and network incidents; prioritize and solve customer and team problems; ensure incidents are handled according to customer needs and priorities; escalate tickets to appropriate groups; manage asset inventory; participate in assigned projects.
Seniority
Mid-level, hands-on IC