Bürosassistenz / Kundenbetreuung
On-site
Core
Handling customer inquiries (B2B and B2C) via phone and email, managing after-sales support, and providing administrative assistance to the management team.
Role type
Administrative Assistant / Customer Support
Builds
Customer support workflows and administrative processes for a lifestyle accessories label
Domain
Consumer goods / Lifestyle accessories
Deliverable
dashboards & analysis
Required skills
Email communication, telephone communication, document preparation, customer relationship management, MS Office proficiency
Responsibilities
Answering customer emails and phone calls, forwarding new customer leads to sales, maintaining after-sales relationships with existing customers, writing quotes/proposals, supporting management with organizational tasks