Technischer Support / First Level / Kundenbetreuung (m/w/d)
Core
Onboarding support for new colleagues including hardware pickup and setup, IT ticket monitoring and escalation, and management of external service providers.
Role type
First-level technical support specialist
Builds
IT support operations and onboarding processes
Domain
IT services / Business support
Deliverable
client delivery
Required skills
MS Office, technical understanding, customer focus, organizational flexibility
Preferred skills
Team spirit
Technologies
MS Office
Responsibilities
Support new colleagues with hardware setup and onboarding, monitor and escalate IT tickets, manage external service providers, assist team leaders with organizational tasks