IT Support Manager - End User Computing, z.B. Fachinformatiker (m/w/d)
Core
Manage 1st and 2nd-level support for end-user computing, including desktops, laptops, printers, and mobile devices, ensuring IT operations at a logistics site.
Role type
IT Support Manager (End User Computing)
Builds
Reliable IT operations for a logistics facility supporting a global technology client.
Domain
Logistics / IT Infrastructure
Required skills
Windows 10/11 administration, Active Directory, Group Policy, Office 365, Patch Management, Antivirus, Ticketing Systems (OTRS/ServiceNow), Hardware Lifecycle Management
Preferred skills
MECM, Software Rollouts, Phone System Administration, Access Control Systems
Technologies
Windows 10, Windows 11, Active Directory, Office 365, OTRS, ServiceNow
Responsibilities
Troubleshoot and resolve end-user computing issues at the 1st and 2nd level; Install, maintain, and manage desktops, laptops, printers, and mobile devices; Administer Active Directory, group policies, and user accounts; Perform version and patch management and virus protection administration; Ensure IT readiness for logistics operations and manage hardware procurement.
Seniority
Mid-level, hands-on IC