Mehrere Fachassistenzen (w/m/d) Kundenservice in der Familienkasse (Arbeitsort: Neuwied)
Core
Providing customer service and processing applications for family benefits such as child allowance and child benefit.
Role type
Specialist Assistant in Customer Service (Family Benefits)
Builds
Family financial support services for families with children
Domain
Public sector / Social security / Family policy
Deliverable
client delivery
Required skills
Administrative processing, Customer communication, Application handling, Data entry, Self-service support, Legal compliance
Responsibilities
Answering general inquiries about family benefits, Processing child allowance and child benefit applications, Managing customer cases, Supporting customers with self-service tools, Verifying decisions based on legal grounds