Mitarbeiter/in Beschwerdemanagement
Core
Central contact person for patients, insurance funds, and doctors to resolve inquiries and complaints regarding statutory medical care in Saxony-Anhalt.
Role type
Customer service specialist (healthcare administration)
Builds
Resolutions for patient-doctor relationship issues and inquiries within the statutory medical care system
Domain
Healthcare administration / Social security
Deliverable
client delivery
Required skills
conflict resolution, communication, telephone etiquette, judgment, IT proficiency
Responsibilities
Final clarification of doctor-patient relationship issues, answering specific inquiries, routing inquiries to internal departments, scheduling patient appointments (limited cases)