Telefonserviceberater/-in (w/m/d) (Kundenservice), Arbeitsort: Braunschweig
Core
First point of contact for customers via phone and digital channels, providing initial guidance on job search, training, and unemployment, and processing applications for SGB II and Family Allowance areas.
Role type
Customer service advisor (phone & digital)
Builds
Customer support and application processing for the German Federal Employment Agency
Domain
Public sector / Social security / Employment services
Deliverable
client delivery
Required skills
Customer service, telephone communication, digital tool proficiency, application processing, empathy, teamwork
Responsibilities
Answer incoming calls and digital inquiries, provide orientation on job search and unemployment topics, process applications via online channels, collect data for further processing, handle questions about BA service offerings