Bankkauffrau/-mann (M/W/D) + Customer Care
Core
First-level support for billing, payments, refunds, and master data management for an electric mobility charging network.
Role type
Senior IC financial operations specialist (billing & payments)
Builds
Charging network billing and payment reconciliation platforms
Domain
Electric mobility / Fintech / Payments
Required skills
Billing operations, payment reconciliation, customer data management, PSP coordination, financial reporting, CRM systems, stakeholder communication
Preferred skills
Project management, AI tools, payment service provider (PSP) experience
Technologies
CRM systems, billing platforms, payment gateways
Responsibilities
Handle first-level support inquiries regarding invoices, payments, and refunds; Maintain and manage customer data in billing portals; Coordinate with financial service providers and PSPs on dispute cases; Identify and resolve discrepancies in billing and payment data; Collaborate with Customer Care, Level 2 support, and Controlling teams; Contribute to the development of the billing platform and internal processes.