Global Service Coordinator (m/w/d)
Core
Design and harmonize global service processes and standards for the technical customer service department of a plastic processing machinery manufacturer.
Role type
Senior process improvement coordinator (global service)
Builds
Global service processes, standards, and documentation for technical customer service
Domain
Manufacturing (plastic processing machinery) + Process Management
Required skills
Process management, project management, analytical thinking, documentation creation, change management, training design, digital affinity, cross-cultural communication
Preferred skills
Experience in international environments, knowledge of standardization methodologies
Technologies
Process management tools, digital collaboration platforms
Responsibilities
Analyze existing workflows to identify optimization opportunities, create and update process documentation and work instructions, support the rollout of new processes and systems across international locations, facilitate knowledge exchange between branches, lead projects for service process standardization and digitalization, design and implement training programs for new standards