Mitarbeitende/-r in der Kundensteuerung (w/m/d) des Jobcenters Kreis Unna
Core
First point of contact at information desks to direct visitors to specialized teams and handle initial inquiries.
Role type
Administrative staff (customer control)
Builds
Customer service operations at public employment service centers
Domain
Public sector / Social services
Deliverable
dashboards & analysis
Required skills
Administrative training, customer service, document handling, complex issue assessment, structured work
Preferred skills
Knowledge of job center workflows, flexibility, team collaboration
Technologies
None stated
Responsibilities
Directing visitors to appropriate departments, answering general questions, receiving applications and documents, conducting initial identity checks