Operations Mitarbeiter:in (m/w/d)
Hybrid
Core
2nd-level support for logistics software, testing new features, and analyzing customer inquiries to strengthen logistics IT & WMS.
Role type
mid-level IC operations specialist (logistics IT & WMS)
Builds
COGLAS WEB WMS (warehouse management system)
Domain
Logistics + Software
Required skills
IT support experience, software testing, process documentation, customer communication, WMS/ERP knowledge
Preferred skills
logistics domain expertise, English language skills
Technologies
COGLAS WEB WMS, ticket systems
Responsibilities
Handle and analyze 2nd-level customer support tickets, reproduce and document software processes, perform software quality assurance tests, support customers in using the WMS, create and maintain documentation
Seniority
Mid-level, hands-on IC
