Netzwerktechniker (L2) (m/w/d)
Core
Provides professional second-line technical support for customers, ensuring stable and secure operation of network and IT infrastructure through independent analysis, diagnosis, and resolution of complex incidents.
Role type
L2 Network Technician (IC)
Builds
Network services and IT infrastructure stability for assigned customer sites
Domain
IT Services / Network Operations
Deliverable
client delivery
Required skills
Network troubleshooting, Root cause analysis, Incident management, Change management, Firewall/VPN configuration, Network monitoring tools, Log analysis, Patching, CMDB administration
Preferred skills
Cisco certification, Driver's license Class B, Project support
Technologies
Cisco, Firewalls, VPNs, Network monitoring tools, MS Office
Responsibilities
Coordinate and lead Major Incidents (P1/P2) as the customer interface, Perform independent network troubleshooting and root cause analysis, Execute approved standard changes and maintenance activities including patching, Monitor L1 activities and provide guidance, Manage local spare parts and update CMDB, Escalate complex issues to specialized teams, Contribute to documentation of Standard Operating Procedures
Seniority
Mid-level, hands-on IC
