Servicemitarbeiter Kunden-Hotlines für eine Privatbank (m/w/d)
On-site
Core
First point of contact for customers, handling inbound inquiries and administrative tasks for a private bank's service center.
Role type
Customer service representative (inbound)
Builds
Reliable and competent support for customers and their end-users around the clock
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
German (fluent), English (fluent), PC proficiency, MS Office, administrative processing, email management, telephone communication
Responsibilities
Answer incoming customer calls, process diverse customer requests (e.g., redemption offers, mail returns), record and document inquiries in the bank's system, respond to incoming emails
Seniority
Entry-level / Junior