support-job-erp-customer-care-manager-m-w-d
Core
Central first-level support interface for customers regarding technical and application questions for the Professional ERP solution.
Role type
First Level Support Manager (ERP)
Builds
Professional ERP software for mid-sized companies
Domain
Enterprise Resource Planning (ERP)
Deliverable
dashboards & analysis
Required skills
IT support experience, structured analysis, ticket system proficiency, ERP system knowledge, business process understanding (logistics/production/finance)
Preferred skills
Experience with software-supported business processes
Technologies
Professional ERP, Ticketing Systems
Responsibilities
Handle incoming support requests via phone, email, and ticketing system; perform initial triage and analysis of incidents; coordinate issues between support, development, consulting, and sales; ensure clear handover to appropriate teams; track open tickets to resolution; document processes for transparency.