Leiter (m/w/d) Global Service & Support RAS
Core
Leading global service and support operations for Rittal Automation Systems' product and solution portfolio, ensuring service readiness and customer satisfaction.
Role type
Senior leadership, P&L responsible service & support manager
Builds
Global service operations, support processes, spare parts management, and service level agreements (SLAs)
Domain
Industrial automation, electrical enclosures, and digitalization
Required skills
P&L management, team leadership, process optimization, KPI analysis, change management, stakeholder management, SLA development, spare parts management
Preferred skills
International experience, product development involvement, knowledge management
Technologies
Microsoft Office 365, CRM software, Service software
Responsibilities
Operate and strategize global service & support, lead and develop the service team, ensure service readiness for new products, analyze and steer KPIs, develop and optimize service concepts and processes, manage spare parts and SLAs
Seniority
Senior, hands-on IC with P&L responsibility