Fachassistent/-in (m/w/d) Eingangszone in der Agentur für Arbeit Riesa (Arbeitsort Riesa)
Core
First point of contact for customers in the intake zone, providing initial guidance, accepting and reviewing applications for unemployment, training, and job search, and supporting data entry.
Role type
Customer service specialist (intake zone)
Builds
Customer guidance and application processing for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tools proficiency, empathy
Responsibilities
Greet and advise customers, accept and review applications, answer questions about agency services, support data entry