VERTRIEBSINNENDIENST Auftragsabwicklung / Kundenbetreuung (m/w/d)
Core
Handling customer inquiries, order processing, and CRM management for a defense and security logistics provider.
Role type
mid-level sales operations specialist (order processing & customer support)
Builds
order fulfillment and customer service workflows for military, emergency services, and critical infrastructure clients
Domain
defense & security logistics
Required skills
order processing, customer relationship management, CRM system administration, commercial order administration, complaint handling, MS Office (Excel), organizational coordination
Preferred skills
experience in government or security sector, English language skills
Responsibilities
contacting customers via phone and email to capture requirements, maintaining and expanding the CRM system, supporting commercial order processing from entry to completion, handling and resolving customer complaints
Seniority
mid-level, hands-on IC