Sachgebietsleitung (m/w/d) im Kunden- und Veranstaltungsservice
Core
Leading the Customer and Event Service department and acting as Deputy Administrative Director for the City of Hamm's Adult Education Center (Volkshochschule).
Role type
Senior department head (interim) |
Builds
Customer service operations, event management, and administrative support for the city's adult education services |
Domain
Public sector administration |
Deliverable
production ML models |
Required skills
Team leadership, strategic planning, conflict resolution, stakeholder management, process optimization, budget management, change management, public speaking, data analysis, project management |
Responsibilities
Lead and coordinate the Customer and Event Service department, conduct performance reviews, develop team strategies, represent the Administrative Director, implement leadership board decisions, set work priorities, resolve complex customer complaints, and adapt operational standards