Servicemitarbeiter (m/w/d)
Core
Frontline service representative handling daily banking transactions, customer inquiries, and digital solution support for a regional Volksbank.
Role type
Frontline service representative (banking)
Builds
Customer service interactions and transaction processing for a regional bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Commercial training, direct customer contact, problem-solving, digital banking support, teamwork, initiative
Preferred skills
Openness to new digital solutions, proactive service orientation, ability to work independently
Technologies
Online banking platforms, internal banking systems
Responsibilities
Assist customers with daily banking transactions (payments, account services), guide customers on digital solutions, process service orders and maintain customer data, refer complex inquiries to specialists
Seniority
Entry-level to Mid-level, hands-on IC