Telefonserviceberater*in (w/m/d) (Kundenservice) (Arbeitsort: Dortmund oder Coesfeld)
Core
First point of contact for job seekers and unemployed individuals, providing phone and digital guidance on job search, training, and unemployment benefits.
Role type
Customer service advisor (phone & digital)
Builds
Initial orientation and case intake for the Federal Employment Agency's support services
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Empathy, active listening, conflict resolution, digital tool proficiency, administrative data entry, regulatory knowledge
Preferred skills
Commercial or administrative background, customer-facing experience
Responsibilities
Answer incoming calls and digital inquiries, process applications via online channels, collect and verify client data, guide clients on next steps for job search or benefits