Kundenbetreuer im Bereich Auftragsabwicklung (m/w/d)
Core
Commercial and logistical support for a defined end customer base, handling complex account management, order processing, and claim analysis.
Role type
Customer Service Account Manager (Logistics & Order Processing)
Builds
Order fulfillment and resolution for aerospace customers
Domain
Aerospace manufacturing
Deliverable
client delivery
Required skills
Order management, claim analysis, invoicing, cross-functional coordination, MS Office proficiency
Preferred skills
English language skills, customer service experience, sales administration experience
Responsibilities
Manage commercial and logistical support for a defined customer base, consult on and receive customer requests from domestic and international clients, monitor and process deadlines and complex orders, contribute to finding solutions for issues, handle warranty and goodwill cases and analyze complaint causes, draft statements and coordinate further actions with technical departments, create invoices, participate in AOG service.
